What you'll learn: How to download a copy of your data, and how to delete your account.
Both live in the same place. Click your avatar in the top-right corner, choose Settings, open the Account tab, then open Privacy & Data at the bottom.
Shortcut: if you're already signed in, go straight to your account settings.
Downloading your data
- Go to Settings → Account → Privacy & Data.
- Under Download my data, pick what you want:
- Data only — your profile and your story records. Faster to build, smaller file.
- Data + media — everything above plus every image, video, and audio file you've created. Larger file, slower to build.
- Click Request export.
- We'll email you a download link when your archive is ready.
Deleting your account
You have 30 days to change your mind. Here's how it works:
- Go to Settings → Account → Privacy & Data.
- Under Delete my account, click Request deletion.
- We'll email you a confirmation link. Click it to confirm.
- Your account then enters a 30-day cooling-off period. Nothing is deleted yet.
- You can cancel any time during those 30 days using the banner at the top of the app.
Tip: If you want a copy of your stories, request your export before you request deletion. Once the 30 days are up, your account and everything in it are permanently removed and we can't get them back.
Prefer to email us?
Email support@myfamilystory.com from the address on your account with the subject line "Account deletion request" and our team will take care of it.
Heads up: We pass what you submit to third-party AI providers to build your video. Once that happens, it's also subject to that provider's privacy policy. We can delete our copy, but we can't delete data held by third parties.
For the full picture of what we collect, how we use it, and your rights, see the Privacy Policy.