Last Updated: September 24, 2026
At a Glance
- MyFamilyStory provides a structured library of artificial intelligence (AI) workflows designed to help people honor, preserve, and explore their family stories through videos, photos, oral histories, revived likenesses, synthetic voices, animated scenes, and similar features.
- MyFamilyStory acts as a unified interface that orchestrates the processing of your prompts, which may include your submitting text, photo, video, audio or other content (“User Input”), across selected third-party artificial intelligence (AI) platforms, models or engines (“AI solutions”). Each AI solution has its own privacy terms.
- We collect personal and non-personal information to operate our Platform and services, including information necessary to support multi-role accounts (Subscribers, Branch Members, Visiting Relatives).
- Your chats or other User Input shared with MyFamilyStory may be shared with third-party AI solutions and other providers but are not linked to your identity.
- You can manage cookies, email preferences, and request data changes or deletion.
- We do not knowingly collect sensitive or biometric data beyond what is necessary to process photos or videos you voluntarily upload.
Introduction
This site is operated by Cloudhands, Inc., doing business as MyFamilyStory.com (“MyFamilyStory,” “we,” “us,” “our”). MyFamilyStory respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our website or Platform (“Platform”). MyFamilyStory is the data controller for your personal information.
Address: 4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122 Email: support@myfamilystory.com
How MyFamilyStory Works
MyFamilyStory provides a structured library of AI recipes designed to help people honor, preserve, and explore their family stories through videos, photos, oral histories, revived likenesses, synthetic voices, animated scenes, and similar features.
Our Platform serves as a single interface that orchestrates your use of multiple AI solutions through one account and one credit system.
When you select a Recipe or submit User Input:
1. You provide User Input to MyFamilyStory
2. MyFamilyStory orchestrates your request by routing the relevant User Input through one or more third-party AI solutions, depending on the Recipe you selected.
3. MyFamilyStory receives the output from those AI solutions and delivers it back to you by posting it in your library.
4. MyFamilyStory does not share your identity with AI providers, other than information that may be contained in your User Input.
5. Each AI solution provider processes your User Input under its own terms and privacy policy, which apply independently of MyFamilyStory.
Scope
This Privacy Policy applies to:
- Our Platform
- Our Website (www.myfamilystory.com)
- Communications via email, text, and other electronic messages
- Mobile/desktop applications downloaded from Our Platform
- Interactions with advertisements or services that link to this Privacy Policy
- Purchases made on the Platform including your subscription, if applicable
It does not apply to:
- Information collected by third parties, including payment processors
- Information provided by you directly to third-party AI solutions
- Information collected offline or through third-party websites
- Privacy practices of third-party AI solutions who may independently collect data through their products or services
Once MyFamilyStory transmits your User Input to an AI solution, that third-party AI provider’s own terms and privacy policies apply to their handling of it, while MyFamilyStory’s Privacy Policy continues to apply to any User Input or personal information MyFamilyStory itself collects, stores, or processes.
Age of Users
Our Platform is intended for adults only. You must be at least 18 years old to use our services and Platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under the age of 18, your parent or guardian must create and manage the account.
Information We Collect
Personal Information
Examples include:
- Email address (for adults only)
- Name
- Phone number
- Billing information
Non-Personal Information
Examples include:
- Username
- IP address
- Browser type
- Device identifiers
- User Input
- Usage details collected automatically
Note Regarding Submission of Personal Information via Prompts
We do not monitor or control your User Inputs, and you are advised not to submit personal information through the Platform. Personal information that you submit through the Platform that is transmitted to third parties may be subject to third-party terms and privacy policies. You should not submit sensitive information to the Platform.
Information You Provide
We collect information you provide through:
- Platform forms (registrations, purchases, support requests)
- Account profile submissions
- Surveys, contests, and correspondence
- Transactions on the Platform
- Family Branch invitations
- Automatic Data Collection (cookies, analytics tools)
Cookies
We use cookies to personalize and enhance your experience. You may refuse cookies, but certain functionalities may be limited. We use a cookie consent management tool to obtain your consent where required.
Disclosure of Your Information
We may share your information with:
- Subsidiaries, affiliates, contractors, and service providers
- Partners who require information to deliver products or services
- Third-party AI solutions to process your User Input
- Third-party payment processors (e.g., Stripe)
- Buyers or successors in case of mergers or acquisitions
- Family Branch Owners (regarding Branch membership and invitations)
We may also disclose information:
- To comply with legal obligations
- To enforce our Terms of Service
- To protect rights, privacy, safety, or property
- For fraud prevention and credit risk reduction
We may share non-personal, de-identified marketing data with third-party service providers. This data cannot be used to identify you.
Sensitive Data
We do not knowingly collect or process sensitive or biometric data (e.g., facial scans, health data). As a reminder, you should not submit sensitive information to the Platform. If you submit biometric data to our Platform, we will retain such data only for the purpose of which it was submitted and will remove such data in accordance with our retention policies. Photos or videos containing faces are processed only to generate restored or animated content. We do not extract or store facial geometry, facial templates, or other biometric identifiers. Photos or videos you upload may contain facial images of living individuals. We process such images only to provide the requested restoration, colorization, or animation features and do not extract or store biometric identifiers. You may request that we limit the use of Sensitive Personal Information by contacting support@myfamilystory.com.
De-Identified Data
We may license or sell fully de-identified data, which cannot reasonably be used to identify you. You may opt out using our “Do Not Sell or Share My Info” link, which is available on our Legal Policies page, or by contacting support@myfamilystory.com.
Third-Party AI Solutions
As described above, our Platform includes AI solutions from MyFamilyStory and third parties. These AI solutions may use your User Input to generate responses and improve their services. Some third-party AI solutions may use User Input to improve their models, depending on their own terms. MyFamilyStory does not control or govern such use. Other than the information and content you submit, we do not share your identity with these providers. As a reminder, you should avoid sharing sensitive data like financial or health information with Our Platform.
Important Notice
OUR PLATFORM MAY SHARE INFORMATION AND YOUR USER INPUT INTO PRODUCTS, OFFERINGS, SERVICES OR AI SOLUTIONS MADE AVAILABLE BY MYFAMILYSTORY INCLUDING THIRD-PARTY SOLUTIONS. USER INPUT YOU SUBMIT TO OUR PLATFORM WILL PASS THROUGH TO ONE OR MORE THIRD-PARTY AI SOLUTIONS. EACH OF THESE AI SOLUTIONS HAS ITS OWN TERMS OF USE AND PRIVACY POLICIES/NOTICES. BY SUBMITTING USER INPUT TO OUR PLATFORM, YOU AUTHORIZE US TO TRANSMIT SUCH USER INPUT TO THIRD-PARTY AI SOLUTIONS. YOU ARE RESPONSIBLE FOR REVIEW OF TERMS AND CONDITIONS RELATED TO AI SOLUTIONS OFFERED BY THIRD-PARTIES; ALTHOUGH MYFAMILYSTORY PROVIDES ACCESS TO AI SOLUTIONS THAT ARE LISTED ON OUR MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST, MYFAMILYSTORY IS NOT RESPONSIBLE FOR THIRD-PARTY TERMS OR CONDITIONS RELATED TO SUCH THIRD-PARTY PRODUCTS, SERVICES, OFFERINGS OR AI SOLUTIONS.
IT IS GOOD PRACTICE, AND YOU ARE HEREBY ADVISED, NOT TO INPUT ANY SENSITIVE PERSONAL INFORMATION INTO OUR PLATFORM OR ANY AI SOLUTIONS MADE AVAILABLE ON THE PLATFORM.
Third-Party AI Solutions Terms and Privacy Policies
Our Platform provides access to various AI solutions developed by us or third parties. These solutions may utilize different AI engines, each governed by distinct terms related to data privacy, input usage rights, and output ownership. We do not sell or share personal information to third-party AI providers for their own marketing or commercial purposes.
Users are solely responsible for reviewing and understanding the applicable terms and conditions before engaging with AI solutions (see Exhibit A).
We do not make warranties regarding third-party privacy practices.
Your Privacy Controls
You may:
- Adjust your browser or use Our cookie consent tool
- Opt out of promotional emails by following unsubscribe instructions
- Opt out of interest-based advertising via the Network Advertising Initiative at: www.networkadvertising.org
- Request access, correction, or deletion of your personal information
Managing Your Data
You may:
- Review and update your account information by logging into your profile.
- Request access, correction, or deletion of your personal information by emailing us via support@myfamilystory.com.
- Exercise your right to opt out of the sale or sharing of your information by using our ‘Do Not Sell or Share My Info’ link or contact us via support@myfamilystory.com.
We may refuse a request if it violates legal obligations or causes inaccuracies.
Your Rights by Region
Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, and other jurisdictions have rights regarding:
- Access, correction, and deletion of personal information
- Data portability
- Opting out of targeted advertising, sale of personal information, or profiling
- Limiting the use of sensitive personal information
Requests can be submitted via support@myfamilystory.com or through our Web Form that can be accessed here: myfamilystory.com/account/settings.
Nevada residents may opt out of certain information sales, although We do not currently sell such information.
Additional U.S. State Disclosures.
Some U.S. state privacy laws require specific disclosures. The following table provides additional information about the categories of personal data/information (for purposes of this Section “Personal Data”) we collect and how we use and disclose that information. You can read more about the Personal Data we collect and where we collect it from in “Information We Collect” above, how we use Personal Data in “Disclosure of Your Information” above, and how we retain Personal Data in “Data Retention” below.
| Category of Personal Data | Use of Personal Data | Disclosure of Personal Data |
|---|---|---|
| We may collect the following information, as described above: | We use this information for the following purposes, as described above: | We may disclose this information in the following circumstances, as described above: |
|
|
|
GDPR Rights for EEA, UK, and Switzerland
If you reside in the EEA, Switzerland, or UK, you have specific GDPR rights:
- Identity and Contact: Cloudhands, Inc. dba MyFamilyStory.com, 4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122. Email: support@myfamilystory.com.
- Legal Bases for Processing: Consent, Contractual Necessity, Legitimate Interests, and Legal Obligations.
- Rights: Access, correction, deletion, portability, restriction, and objection rights under GDPR.
Where living individuals appear in submitted media, MyFamilyStory processes that personal data only to provide the requested service and relies on your consent and our legitimate interests in enabling family-heritage storytelling. Media you submit may be transmitted to third-party AI processors located outside the EU/UK. GDPR does not apply to deceased individuals, but may apply to living individuals depicted in the same media. By submitting media, you authorize MyFamilyStory to process and transmit it solely to provide the requested features.
Data Security
We use firewalls, encryption, and secure servers to protect your personal information. Transmission over the internet is not completely secure.
You are responsible for keeping your account credentials confidential.
Data Retention
MyFamilyStory retains personal data and User Content only as long as reasonably necessary to provide the service, maintain account functionality, comply with legal obligations, prevent fraud, and support internal operations. Because users interact with the Platform in different ways, retention periods vary by account type.
- Subscribers — User Content is retained for the duration of an active subscription.
- Guest Accounts (Subscribers only) — When a Subscriber’s paid plan ends in good standing, their account converts to a Guest Account. User Content is retained indefinitely and may be deleted if the account remains inactive for twelve (12) consecutive months, with notice before any scheduled deletion.
- Visiting Relatives & Trial Users — User Content stored only in a Visiting Relative’s or Trial User’s personal library is retained for ninety (90) days after the access period ends and may be deleted after notice if the user does not upgrade to a paid subscription.
- Non-Subscribers — Beginning ninety (90) days after account creation, User Content may be stored or deleted at any time, with notice before any scheduled deletion. Free access is designed for short-term exploration and should not be relied on for long-term storage.
You may request deletion of your User Content at any time. We verify all deletion requests and complete deletion within the timelines required by applicable law. When data is no longer required for the purposes described above, it is deleted or de-identified.
For more detailed information about retention windows and account-specific rules, please refer to our Terms of Service.
Policy Updates
We may update this Privacy Policy periodically. Significant changes will be notified via email or homepage notices. The “Last Modified” date reflects the latest revision.
Contact Us
- Email: support@myfamilystory.com
- Mailing Address: Cloudhands, Inc., dba MyFamilyStory.com 4370 La Jolla Village Drive, Suite 240 San Diego, CA 92122
Exhibit A: MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST
Last Updated: September 24, 2026