MyFamilyStory.com

Privacy Policy

Last Updated: July 10, 2026

At a Glance

Myfamilystory acts as a unified interface that orchestrates the processing of your prompts or Recipes, which may include your submitting text, photo, video, audio or other content (User Input), across selected third-party artificial intelligence (AI) platforms, models or engines (AI solutions); each AI solution has its own privacy terms.

We collect personal and non-personal information to operate our Platform and services.
Your chats or other User Input sharing with Myfamilystory may be shared with third-party AI solutions and other providers but are not linked to your identity.
You can manage cookies, email preferences, and request data changes or deletion.
We do not knowingly collect sensitive or biometric data.

Introduction

This site is operated by Cloudhands, Inc., doing business as MyFamilyStory.com (“Myfamilystory,” "we," "us," "our"). Myfamilystory respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our website or Platform (“Platform”). Myfamilystory is the data controller for your personal information. Address: 4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122. Email: support@myfamilystory.com.

The AI models we orchestrate run on information, but we don’t give them free access to your family history. We share only the User Input you choose to send, directly or through the Recipes you select, and we don’t attach extra identifying details when we do.

How Myfamilystory Works

Myfamilystory provides a structured library of AI recipes designed to help people honor, preserve, and explore their family stories through videos, photos, oral histories, and similar features.

Our Platform serves as a single interface that orchestrates your use of multiple AI solutions through one account and one credit system.

When you select a Recipe or submit User Input:

You provide User Input to Myfamilystory.
Myfamilystory orchestrates your request by routing the relevant User Input through one or more third-party AI solutions, depending on the Recipe you selected.
Myfamilystory receives the output from those AI solutions and delivers it back to you.
Myfamilystory does not share your identity with AI providers.
Each AI solution provider processes your User Input under its own terms and privacy policy, which apply independently of Myfamilystory.

Scope

This Privacy Policy applies to:

Our Platform;
Our Website (www.myfamilystory.com);
Communications via email, text, and other electronic messages;
Mobile/desktop applications downloaded from Our Platform;
Interactions with advertisements or services that link to this Privacy Policy;
Purchases made on the Platform including your subscription, if applicable.

It does not apply to:

Information collected by third parties, including payment processors.
Information provided by you directly to third-party AI solutions. Once Myfamilystory transmits your User Input to an AI solution, that third-party AI provider’s own terms and privacy policies apply to their handling of it, while Myfamilystory’s Privacy Policy continues to apply to any User Input or personal information Myfamilystory itself collects, stores, or processes.
Information collected offline or through third-party websites.
Myfamilystory is not responsible for the privacy practices of third-party AI solutions who may independently collect data through their products or services offerings.

Age of Users

Our Platform is intended for adults only. You must be at least 18 years old to use our services and Platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under the age of 18, your parent or guardian must create and manage the account.

Information We Collect

Personal Information: Examples include email address, name, phone number, billing information.
Non-Personal Information: Examples include username, IP address, browser type, device identifiers, your User Input; usage details collected automatically.

Note Regarding Submission of Personal Information via Prompts (Input): We do not monitor or control your User Inputs, and you are advised not to submit personal information through the Platform. Personal information that you submit through the Platform that is submitted to third parties as a mechanism of our services may be subject to third-party terms and privacy policies/notices that receive such information. Further, you should not submit sensitive information to the Platform.

Information You Provide

We collect information you provide through:

Our Platform forms (e.g., registrations, purchases, support requests).
Account profile submissions.
Surveys, contests, and correspondence.
Transactions on the Platform.
Platform forums.
Automatic Data Collection.

We collect data using cookies, analytics tools, and similar technologies, including:

Traffic analytics.
Device and browser information.
Interactions with Our Platform.

We use cookies to personalize and enhance your experience. You may set up your browser to refuse cookies, but certain functionalities may be limited. We use a cookie consent management tool to obtain your consent where required.

Disclosure of Your Information

We may share your information with:

Subsidiaries, affiliates, contractors, and service providers.
Partners who require information to deliver products or services through Our Platform.
Third-party AI solutions to process your User Input.
We may share non-personal, de-identified marketing data with our third-party service provider partners for analytics and business purposes. This data cannot be used to identify you.
Third-party payment processors. Stripe and other payment processors are independent controllers of payment data. Their privacy policies govern their use of your payment information.
Buyers or successors in case of mergers, acquisitions, or restructuring.

We may also disclose information:

To comply with legal obligations.
To enforce Our Terms of Service.
To protect Our rights, privacy, safety, or property.
For fraud prevention and credit risk reduction.

Sensitive Data

We do not knowingly collect or process sensitive or biometric data (e.g., facial scans, health data). As a reminder, you should not submit sensitive information to the Platform. If you submit biometric data to our Platform, we will retain such data only for the purpose of which it was submitted and will remove such data in accordance with our retention policies. Photos or videos containing faces are processed only to generate restored or animated content. We do not extract or store facial geometry, facial templates, or other biometric identifiers.

De-Identified Data

We may license or sell fully de-identified data, which cannot reasonably be used to identify you. If we do so, you will have the right to opt out as required by applicable law.

You may exercise your right to opt out of the sale or sharing of your information by using our ‘Do Not Sell or Share My Info’ link or contact us at support@myfamilystory.com.

Third-Party AI Solutions

As described above, our Platform includes AI solutions from Myfamilystory and third parties. These AI solutions may use your User Input to generate responses and improve their services. Some third‑party AI solutions may use User Input to improve their models, depending on their own terms. Myfamilystory does not control or govern such use. Other than the information and content you submit, we do not share your identity with these providers. As a reminder, you should avoid sharing sensitive data like financial or health information with Our Platform.

OUR PLATFORM MAY SHARE INFORMATION AND YOUR USER INPUT INTO PRODUCTS, OFFERINGS, SERVICES OR AI SOLUTIONS MADE AVAILABLE BY MYFAMILYSTORY INCLUDING THIRD-PARTY SOLUTIONS. USER INPUT YOU SUBMIT TO OUR PLATFORM WILL PASS THROUGH TO ONE OR MORE THIRD-PARTY AI SOLUTIONS. EACH OF THESE AI SOLUTIONS HAS ITS OWN TERMS OF USE AND PRIVACY POLICIES/NOTICES. BY SUBMITTING USER INPUT TO OUR PLATFORM, YOU AUTHORIZE US TO TRANSMIT SUCH USER INPUT TO THIRD-PARTY AI SOLUTIONS. YOU ARE RESPONSIBLE FOR REVIEW OF TERMS AND CONDITIONS RELATED TO AI SOLUTIONS OFFERED BY THIRD-PARTIES; ALTHOUGH MYFAMILYSTORY PROVIDES ACCESS TO AI SOLUTIONS THAT ARE LISTED ON OUR MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST, MYFAMILYSTORY IS NOT RESPONSIBLE FOR THIRD-PARTY TERMS OR CONDITIONS RELATED TO SUCH THIRD-PARTY PRODUCTS, SERVICES, OFFERINGS OR AI SOLUTIONS.

IT IS GOOD PRACTICE, AND YOU ARE HEREBY ADVISED, NOT TO INPUT ANY SENSITIVE PERSONAL INFORMATION INTO OUR PLATFORM OR ANY AI SOLUTOINS MADE AVAILABLE ON THE PLATFORM.

Third-Party AI Solutions Terms and Privacy Policies/Notices

Our Platform provides access to various artificial intelligence (AI) solutions that may be developed by us or third parties. These solutions may utilize different AI engines, each governed by distinct terms related to data privacy, input usage rights, and output ownership.

Users are solely responsible for reviewing and understanding the applicable terms and conditions before engaging with the AI solutions available on Our Platform (see Exhibit A for additional information). We do not make any warranties or representations regarding the privacy policies or data practices of these third-party AI solutions. See our MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST attached as Exhibit A for information about third-party AI solutions utilized by Myfamilystory on the Platform.

We recommend that you refrain from inputting any sensitive information such as financial, personal, or health information into the AI solutions to avoid the risk of unauthorized access to your personal information and data.

Your Privacy Controls

You have choices regarding your personal information:

Cookies: Adjust your browser or use Our cookie consent tool.
Promotional Emails: Opt out by following unsubscribe instructions in emails or contacting us via support@myfamilystory.com.
Interest-Based Advertising: Opt out via the Network Advertising Initiative at www.networkadvertising.org.

Managing Your Data

You may:

Review and update your account information by logging into your profile.
Request access, correction, or deletion of your personal information by emailing us via support@myfamilystory.com.
Exercise your right to opt out of the sale or sharing of your information by using our ‘Do Not Sell or Share My Info’ link or contact us via support@myfamilystory.com.

We may refuse a request if it violates legal obligations or causes inaccuracies.

Your Rights by Region

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia and any other U.S. jurisdictions with similar data protection laws including additional rights regarding:

Access, correction, and deletion of personal information.
Data portability.
Opting out of targeted advertising, sale of personal information, or profiling.
Limiting the use of sensitive personal information.

Requests can be submitted via support@myfamilystory.com or through our Web Form that can be accessed here.

Nevada residents have the right to opt out of certain information sales, although We do not currently sell such information.

Additional U.S. State Disclosures.

Some U.S. state privacy laws require specific disclosures. The following table provides additional information about the categories of personal data/information (for purposes of this Section “Personal Data”) we collect and how we use and disclose that information. You can read more about the Personal Data we collect and where we collect it from in “Information We Collect” above, how we use Personal Data in “Disclosure of Your Information” above, and how we retain Personal Data in “Data Retention” below.

Category of Personal Data

Use of Personal Data

Disclosure of Personal Data

We may collect the following information, as described above:

We use this information for the following purposes, as described above:

We may disclose this information in the following circumstances, as described above:

Identifiers, such as your name, contact details, IP address, and other device identifiers

Commercial information, such as your transaction history

Network activity information, such as Content and how you interact with our Platform and services

Communication information, such as your contact information when you send us email

Geolocation data, such as the general area from which your device accesses our Platform and services based on information like its IP address, or precise location information you choose to provide

Your account credentials and payment information

Sensitive information IF you submit it through prompts (inputs) on our Platform including potentially bio-metric data such as facial scans or images.

Provide, analyze, and maintain our Platform and services

Improve and develop our Platform and services and conduct research

Communicate with you, including to send you information about our Platform and services and events

Prevent fraud, illegal activity, or misuses of our Platform and services, and to protect the security of our Platform and services

Comply with legal obligations and protect the rights, privacy, safety, or property of our Users, Platform or third parties

Vendors, service providers, and affiliates to process in accordance with our instructions

Government authorities or other third parties for the legal reasons described above

Parties involved in transactions

Business account administrators for the reasons described above

Other Users and third parties you interact or share information with

GDPR Rights for EEA, UK, and Switzerland

If you reside in the EEA, Switzerland, or UK, you have specific GDPR rights:

Identity and Contact: Cloudhands, Inc. dba MyFamilyStory.com, 4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122. Email: support@myfamilystory.com.
Legal Bases for Processing: Consent, Contractual Necessity, Legitimate Interests, and Legal Obligations.
Rights: Access, correction, deletion, portability, restriction, and objection rights under GDPR.

Data Security

We use security measures (firewalls, encryption, secure servers) to protect your personal information. However, transmission over the internet is not completely secure.

You are responsible for keeping your account credentials confidential.

Data Retention

We may retain your data for as long as necessary to provide Platform and services, comply with legal obligations, support audits, or prevent fraud, after which it will be securely deleted or anonymized. Uploaded photos, videos, and generated content are retained until you delete them or your account is terminated, after which they are deleted or anonymized within 30 days.

Policy Updates

We may update this Privacy Policy periodically. Significant changes will be notified via email or homepage notices. The "Last Modified" date reflects the latest revision.

Contact Us

For questions, concerns, or complaints regarding this Privacy Policy:

Email: support@myfamilystory.com
Mailing Address: Cloudhands, Inc., dba MyFamilyStory.com, 4370 La Jolla Village Drive, Suite 240 San Diego, CA 92122

Exhibit A: MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST
Last Updated: July 10, 2026

AI PLATFORM	TERMS OF USE	PRIVACY POLICY/NOTICE
Anthropic (Claude)	https://www.anthropic.com/legal/usage-policy	https://www.anthropic.com/legal/privacy
ElevenLabs (music_v1)	https://elevenlabs.io/terms-of-use	https://elevenlabs.io/privacy
Google (Gemini / gemini-2.5-flash-image)	https://policies.google.com/terms	https://policies.google.com/privacy
HeyGen	https://www.heygen.com/terms	https://www.heygen.com/privacy
Kling AI (kling-v3)	https://kling.ai/docs/user-policy	https://kling.ai/docs/A-policy
OpenAI / ChatGPT (fallback)	https://openai.com/policies/terms-of-use/	https://openai.com/policies/privacy-policy/