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MyFamilyStory.com

Terms of Service

Last updated: July 10, 2026

Welcome to MyFamilyStory.com. This site is operated by Cloudhands, Inc., doing business as MyFamilyStory.com (“Myfamilystory,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website at myfamilystory.com, along with any related services, features, or content, available through our platform (collectively, the “Platform”). By using our Platform, you agree to these Terms. If you don’t agree, please don’t use the Platform. Your use of our Platform is also subject to our Privacy Policy, and any additional agreement as between you and Myfamilystory. In the event of any conflict between any other agreement between you and Myfamilystory and these Terms, then these Terms shall govern.

We strive to keep these Terms clear—because honoring your family’s heritage should feel welcoming, not confusing. Our role is to handle the complex parts behind the scenes so you can focus on discovering and preserving the stories that connect your family across generations.

  • 1.Who We Are

Myfamilystory provides a structured library of AI recipes designed to help people honor, preserve, and explore their family stories through videos, photos, oral histories, and similar features. This includes AI‑assisted restoration, colorization, animation, voice synthesis, and the creation of narrated video stories based on user‑submitted photos and biographical information.

These Terms apply to everyone who uses the Platform.

  • 2.Eligibility and Account Registration

You must be at least 18 years old to use our Platform. If you are under the age of 18, you may only use the Platform with the express consent and supervision of your parent or legal guardian

If you register for an account, you agree to provide accurate, current information and to keep it up to date. You’re responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

  • 3.Roles on our Platform

We support multiple roles on the Platform:

Visitors: Anyone browsing the site and anyone accessing any portion of the Platform prior to becoming a User; Visitors may be required to provide their email address in order to register to learn more about Myfamilystory via email.

Users: Anyone who accesses the Platform to purchase a recipe, interact with features, or contributes content.

  • 4.Use of the Platform

You agree to use our Platform responsibly and legally.

By uploading photos, audio, video, or biographical information of any individual, you represent and warrant that you have all rights, permissions, and authority necessary to submit such materials—including rights of likeness, voice, persona, and publicity—whether the individual is living or deceased.

You acknowledge that certain features require your review and approval (such as narrative monologues) before final video generation, and you are solely responsible for verifying accuracy and appropriateness.

You may not:

oViolate, encourage the violation of, or attempt to violate any applicable laws, regulations, rules, or governmental requirements, including all international, federal, state, provincial, territorial, and local laws in the United States and in any other jurisdiction in which you reside, access, or use the Platform (“Applicable Laws”);

oUse the Platform to harm others or spread misinformation; or

  • ·For clarity, the Platform may generate fictionalized or inferred historical context as part of its storytelling features. You agree not to present such content as verified historical fact.
  • ·You may not use the Platform to create misleading or harmful impersonations of living individuals. Impersonation of deceased individuals for memorial, storytelling, or historical purposes is permitted.

We reserve the right to suspend or terminate accounts that, in Myfamilystory’s sole discretion, violate these Terms or any other agreement between you and Myfamilystory. Further, Myfamilystory reserves the right to terminate or expire any stale accounts that have not been accessed for a period of twelve (12) months, in Myfamilystory’s sole discretion.

  • 5.Refund Policy

At Myfamilystory, we want every recipe you run to produce meaningful and satisfying results. Purchase amounts may be eligible for refunds under this Section 5.

5.1 Refund Requests

You may submit a refund request by emailing support@myfamilystory.com. Please include:

Your account email, name, and username (if applicable)

Details of the transaction including the date

A description of the issue you experienced

Refund requests must be submitted within thirty (30) days of the transaction. Requests submitted after this period are not eligible for review.

5.2 Refund Decisions

All refund decisions are final and made at the sole discretion of Myfamilystory.

5.3 Basis for Refunds

Refunds may be issued for the following reasons:

You were charged in error by Myfamilystory;

A verified technical issue attributable to Myfamilystory caused the recipe to crash or fail to deliver output;

Substantially flawed output, meaning the recipe completes but fails to deliver a core functional element of the experience (e.g., the monologue fails to generate, no voice audio is produced, or the video file is corrupted or unplayable).

5.4 Issues Not Eligible for Refunds

Refunds are not provided for concerns related to style, artistic interpretation, or subjective expectations. Examples of non‑qualifying issues include:

“The image doesn’t look exactly like my ancestor.”

“I don’t like the voice, music, or narration style.”

“The artistic style, color, or mood isn’t what I expected.”

“The output feels different from what I imagined.”

Minor visual or audio imperfections that do not prevent the recipe from functioning.

These variations are normal in AI‑generated heritage content and do not indicate a system failure.

5.5 Retry Process

If your refund request is approved, we will first provide you with a free retry of the recipe. If the Platform again fails to deliver output for one of the reasons listed in Section 5.3, you may request a second retry. If the Platform fails a third time, you may be eligible for a refund under Section 5.6.

We strongly encourage you to try a different photo or image during your retries. Older, damaged, low‑resolution, or heavily faded images may not process well, and using a clearer or alternative photo often leads to significantly better results.

5.6 Refund

If the recipe fails to deliver output for one of the reasons listed in Section 5.3 after three attempts, Myfamilystory will refund the purchase price of the recipe to the credit card associated with your account.

 

  • 6.Responsible AI Use

You agree to use AI features ethically and in accordance with this Responsible AI Use section. You agree not to use any revived likeness, synthetic voice, or AI‑generated persona of any individual (living or deceased) for deceptive, defamatory, or harmful purposes.

You acknowledge that the Platform may generate narrative monologues, inferred historical details, or contextual background information based on your submitted data. Such information may be fictionalized or inaccurate and is provided solely for creative or storytelling purposes.

Use Policy. This includes:

Avoiding harmful, misleading, or discriminatory outputs

Not using AI to impersonate individuals or fabricate evidence; provided that this restriction does not apply to AI‑generated voice or likeness recreation of your deceased ancestor individuals for memorial, educational, or storytelling purposes, provided you have the rights and permissions required under Section 4 and 7.

Respecting intellectual property and privacy rights

Not using the Platform to harass, stalk, or threaten others

OUR PLATFORM USES “THIRD-PARTY AI PLATFORMS” SUCH THAT THE CONTENT YOU SUBMIT TO OUR PLATFORM WILL PASS THROUGH TO ONE OR MORE THIRD-PARTY AI PLATFORMS. EACH OF THESE AI PLATFORMS HAS ITS OWN TERMS/PRIVACY POLICY AND WE ARE NOT RESPONSIBLE FOR THEM. BY SUBMITTING CONTENT TO OUR PLATFORM, YOU AUTHORIZE US TO TRANSMIT SUCH CONTENT TO THIRD-PARTY AI PLATFORM(S). YOU ARE RESPONSIBLE FOR REVIEW OF TERMS AND CONDITIONS RELATED TO AI SOLUTIONS OFFERED BY THIRD-PARTIES; ALTHOUGH MYFAMILYSTORY PROVIDES ACCESS TO AI SOLUTIONS THAT ARE LISTED ON OUR MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST, MYFAMILYSTORY IS NOT RESPONSIBLE FOR THIRD PARTY TERMS OR CONDITIONS RELATED TO SUCH THIRD-PARTY PRODUCTS, SERVICES, OFFERINGS OR AI PLATFORMS.

Violations may result in account suspension or legal action.

  • 7.Intellectual Property

All content on the Platform—including text, code, images, video, music, audio, and AI outputs—is protected by intellectual property laws.

  • 7.1Your content: You may provide input to the Platform (“Input”), and receive output from the Platform based on the Input (“Output”). Input and Output are collectively “Content.” “Input” includes photos, likenesses, images of individuals, biographical data, genealogical information, and any other materials you submit for restoration, animation, or voice synthesis. You are responsible for Content, including ensuring that it does not violate any Applicable Law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Platform.
  • 7.2Ownership of content: As between you and Myfamilystory, and to the extent permitted by Applicable Law, you retain your ownership rights in Input. Depending on the terms/rules applicable to the utilized Third-Party AI Platform, and if allowed by Applicable Laws, you may own all our right, title, and interest, if any, in and to Output. You acknowledge that Output may include derivative works based on likenesses, voices, or personas of individuals depicted in your Input. You represent and warrant that you have all rights necessary to authorize the creation of such derivative works. Unless expressly permitted in writing, Output is provided solely for personal, non‑commercial use.
  • 7.3Our use of content: By submitting or creating Content on the Platform, you grant us permission to use Content to provide, maintain, develop, and improve our Platform, comply with Applicable Laws, enforce our terms and policies, and for research and product development purposes. You grant us permission to process likenesses, voices, facial features, and biographical information through Third‑Party AI Platforms to generate restored photos, animations, synthetic voice narration, and video stories. We may use de‑identified likeness data solely for internal model evaluation, quality improvement, and safety testing. Further, we may use de-identified usage data for any internal business purpose. All learnings, insights, and data derived from the analysis of such usage patterns and Content are the sole property of Myfamilystory.
  • 7.4Third-Party AI Platforms. Third‑Party AI Platforms may perform face restoration, colorization, animation, voice synthesis, or historical inference. You acknowledge that such platforms may apply their own model‑specific transformations to likenesses and voices. See terms related to the various Third-Party AI Platforms for how they handle your Content.

When you use our Platform you understand and agree:

Output may not always be accurate. You should not rely on Output from the Platform as a sole source of truth or factual information, or as a substitute for professional advice.

You should evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Platform.

You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them. 

Our Platform may provide incomplete, incorrect, or offensive Output that does not represent Myfamilystory’s views. If Output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with Myfamilystory.

  • 7.5Notice of Infringement

If you believe that any content on our Platform violates your intellectual property rights then you must send a written notice to legal@myfamilystory.com containing:

Your full name, address, and contact information.

Identification of the copyrighted work or IP you claim is infringed.

Identification of the material you believe is infringing, including its URL or location on the Platform.

A statement that you have a good-faith belief the use is not authorized by the IP owner, its agent, or the law.

A statement, under penalty of perjury, that the information in your notice is accurate and that you are the IP owner or authorized to act on their behalf.

Your physical or electronic signature.

For more information regarding your rights as an author or owner of intellectual property rights please see the Digital Millennium Copyright Act of 1998 [See DMCA (17 U.S.C. § 512) https://www.copyright.gov/dmca/].

  • 7.6Review Process

Upon receipt, Myfamilystory will acknowledge your notice within ten (10) business days.

Myfamilystory reserves the right to temporarily disable or restrict access to the allegedly infringing content while an investigation has been completed.

Myfamilystory will notify the content uploader and provide them an opportunity to respond with a counter-notice.

  • 7.7Counter-Notice

If the uploader believes the content was removed in error, they may submit a counter-notice including:

Identification of the removed content and its location before removal.

A statement under penalty of perjury that the content was removed or disabled as a result of mistake or misidentification.

Consent to jurisdiction of the appropriate courts.

Their physical or electronic signature.

  • 7.8Resolution

If no counter-notice is received within 10 business days, the content will remain removed.

If a valid counter-notice is received, Myfamilystory will restore the content unless the original complainant initiates legal action within 14 business days.

  • 8.Termination and Suspension

We may suspend or terminate your account if you violate these Terms or any of the terms linked in these Terms (if applicable), or if you engage in harmful behavior. You may also delete your account at any time. If your account is terminated, you may lose access to any restored photos, revived likenesses, synthetic voice models, or generated videos. Termination may result in loss of access to content, and services.

  • 9.Limitations and Disclaimers

The Platform may contain errors, inaccuracies, or omissions, which we may correct at any time. You use the Platform at your own risk. We do not accept responsibility for loss or damage resulting from your use. You agree to indemnify us for any loss we suffer due to your use of the Platform.

9.1 Content Accuracy

The Platform may contain errors, inaccuracies, or omissions in the content provided. AI-generated outputs, including code, text, or recommendations, may be incomplete or incorrect. We reserve the right to correct such issues at any time to improve the quality of the Platform, but we accept no responsibility or liability for the accuracy of any content.

9.2 Use at Your Own Risk

Your use of our Platform is entirely at your own risk. We disclaim any responsibility for loss or damage that may result from your use of the Platform. You acknowledge that use of the Platform involves inherent risks, including reliance on AI-generated content. Because the Platform may generate historical context or narrative monologues, you acknowledge that such content may be fictionalized, inferred, or incorrect. You agree not to use Output as genealogical evidence or factual historical documentation. You must not use any Output relating to a person—living or deceased—for legal, genealogical, or material decision‑making.

9.3 Disclaimer of Warranties

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

Merchantability

Fitness for a particular purpose

Non-infringement

Accuracy or completeness of content

Availability or uninterrupted access

Freedom from viruses or harmful components

We do not guarantee that:

The Platform will function without interruption or error

Any defects will be corrected

The results of using the Platform will meet your expectations

                     We make no guarantees regarding the accuracy, authenticity, or historical correctness of any revived likeness, synthetic voice, or generated narrative. The Platform may generate emotionally sensitive content, including revived likenesses or synthetic voice narration of deceased individuals.

9.4 Limitation of Liability

To the maximum extent permitted by law, Myfamilystory will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses resulting from:

Your access to or use of (or inability to access or use) the Platform

Any conduct or content of third parties on the Platform

Any content obtained from the Platform

Unauthorized access, use, or alteration of your transmissions or content

We assume no liability for:

Errors or inaccuracies in content

Inaccuracies in revived likenesses, synthetic voices, or inferred historical context

Emotional distress arising from AI‑generated depictions of living or deceased individuals

Any claims relating to rights of publicity, likeness, or persona for individuals depicted in your Input

Personal injury or property damage resulting from access or use of the Platform

Bugs, viruses, or malicious software transmitted through the Platform

Third-party services, websites, or advertisements linked from our Platform.

Third-party AI Platforms integrated into the backend of our Platform, which may be used in connection with your use of the Platform

Unavailability of the Platform for any reason including but not limited to system downtime, scheduled/unscheduled maintenance, network/internet errors, or third-party site unavailability.

We do not control and are not responsible for the content, privacy policies, or practices of any Third-Party AI Platform, solutions, websites or services.

9.5 Indemnification

You agree to indemnify and hold Myfamilystory, its affiliates, officers, agents, and employees harmless from any claims, liabilities, damages, losses, and expenses—including legal fees—arising out of or related to your use of the Platform, violation of these Terms, or infringement of any rights of another person or entity.

  • 10.Governing Law and Dispute Resolution

These Terms are governed by the laws of California, USA. Any disputes will be resolved through binding arbitration in Orange County, unless otherwise required by law.

  • 11.Force Majeure
    Myfamilystory shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, power outages, internet or telecommunications failures, or other circumstances that make performance impracticable. During such events, service availability may be limited or suspended without liability.
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  • 12.Changes to These Terms
  • We may update these Terms from time to time. If we make material changes, we’ll provide notice through posting the updated Terms on the Platform, by email, or other reasonable means. Updated Terms take effect when posted to the Platform unless a later effective date is stated. Continued use of our Platform means you accept the updated Terms.
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  • 13.Questions or Comments
  • If you have any questions or comments about Myfamilystory then you may email us at: support@myfamilystory.com or you may contact us via U.S. Mail to the following address:
  • Attention: Cloudhands, Inc., dba MyFamilyStory.com
    4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122