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Terms of Service

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Last Updated: September 19, 2026

1. Introduction & Agreement to Terms

Welcome to MyFamilyStory.com. This site is operated by Cloudhands, Inc., doing business as MyFamilyStory.com (“MyFamilyStory,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website at MyFamilyStory.com, along with any related services, features, or content available through our platform (collectively, the “Platform”).

MyFamilyStory is designed to help you explore, preserve, and celebrate your family heritage. We offer a variety of tools, features, and creative experiences so you can bring your family history to life. Some features are available at no cost, and others are unlocked through one of our subscription plans. Our goal is to make pricing clear, predictable, and easy to understand so you always know what your creations cost.

By using the Platform, you may:

  • Upload and enhance family photos — including restoring or reviving old images of loved ones.
  • Import your family tree data — if you have an account with another genealogy or heritage service, you can upload your GED file to make building your story faster and easier.
  • Create your Family Atlas and Tree — map relationships, trace history, and see how your family’s story connects across generations.
  • Generate stories, recipes, and memories — using your available credits and subscription tier.
  • Invite family members — depending on your plan, you can collaborate with relatives to build a shared family archive.

We encourage you to explore the Platform and discover your ancestors in a whole new way.

By accessing or using our Platform, you agree to these Terms. If you do not agree, please do not use the Platform. Your use of the Platform is also subject to our Privacy Policy, Acceptable Use Policy (AUP), and Credits Policy. In the event of any conflict between these Terms and any other agreement between you and MyFamilyStory, these Terms control.

We strive to keep these Terms clear because honoring your family’s heritage should feel welcoming, not confusing. MyFamilyStory was built for people who care deeply about the lives that came before them. Our role is to handle the complex parts behind the scenes so you can focus on preserving, celebrating, and sharing the stories of your ancestors with dignity, accuracy, and respect. Every feature on our Platform is designed to help you create meaningful experiences that reflect the reverence you hold for your heritage and the individuals whose memories you are safeguarding.

2. Eligibility & Account Registration

2.1 Eligibility

The Platform is available only to adults. You must be 18 years of age or older to create an account, purchase a subscription, or use any credit-consuming features. By accessing or using the Platform, you represent and warrant that you meet this requirement.

MyFamilyStory is built for individuals who take seriously the responsibility of honoring their family’s heritage. Because our features involve the recreation of likenesses, voices, and personal histories, we require adult judgment and accountability during our initial launch phase. Youth and teen access will be introduced in a later release, once our dedicated safeguards and COPPA-compliant environments are complete.

2.2 Account Registration

To use the Platform, you must create an account and provide accurate, current information. You agree to keep your information updated so that we may maintain the integrity and security of your family’s archive.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Because the Platform enables the creation and preservation of sensitive family materials, including revived likenesses, synthetic voices, and historical narratives, you agree to take reasonable steps to protect your account from unauthorized access.

Each user receives their own account, even when participating within a shared Family Plan or Family Branch. This structure ensures clarity of permissions, accountability, and respect for the stories entrusted to our Platform.

3. User Roles

MyFamilyStory supports several adult user roles to enable thoughtful, lineage-based collaboration. Each role reflects a different level of participation within your family’s storytelling environment. Because our Platform involves the recreation of likenesses, voices, and personal histories, each role is designed to preserve clarity, accountability, and respect for the individuals whose stories are being honored.

Every user receives their own account. This ensures that contributions, permissions, and visibility settings remain tied to a specific adult, maintaining the integrity of your family’s shared archive.

3.1 Visitor

A Visitor is a non-subscriber who explores publicly available or free features of the Platform. Visitors may browse introductory tools, view sample stories, and learn about the Platform’s capabilities. Visitors cannot contribute content, join Family Branches, or access subscriber-only features.

3.2 Trial User

A Trial User is an adult who has purchased a trial period. Trial Users may explore a limited set of subscriber features, including certain AI recipes and collaboration tools. Trial access is temporary and subject to the terms of the specific promotion under which the trial was offered.

3.3 Subscriber

A Subscriber is an adult account holder with full privileges under their chosen subscription tier. Subscribers may:

  • Create and manage Family Branches
  • Upload photos, videos, audio, and biographical information
  • Generate restored images, revived likenesses, synthetic voices, and narrated video stories
  • Invite relatives into Family Plans or Family Branches
  • Manage visibility settings and collaboration permissions

Subscribers carry the primary responsibility for ensuring that all content they upload is respectful, lawful, and submitted with the appropriate rights and permissions.

3.4 Family Member

A Family Member is an adult added under a Subscriber’s Family Plan. Family Members receive their own account and may participate in the Subscriber’s Family Branches according to the permissions granted by the Branch Owner. Family Members may contribute content only where allowed and may view shared materials that honor their family’s heritage.

3.5 Branch Member

A Branch Member is an adult Subscriber invited into a Family Branch created by another Subscriber. Branch Members may contribute content, collaborate on lineage-based storytelling, and invite additional relatives subject to Owner approval. Branch Members are expected to uphold the same standards of respect, accuracy, and care for ancestral materials as the Branch Owner.

3.6 Visiting Relative

A Visiting Relative is an adult, non-Subscriber invited by a Subscriber to view selected content within a Family Branch. Visiting Relatives begin with view-only access, allowing extended family members to experience and appreciate the stories being preserved without requiring a subscription. Visiting Relatives cannot upload content, modify materials, or invite others. However, a Visiting Relative may be granted limited creative ability through the following pathways:

  • Subscriber-Gifted Credits — A Subscriber may choose to gift credits to a Visiting Relative, enabling them to generate a small amount of content or interact with certain shared materials using AI recipes.
  • Top Up Packs — Visiting Relatives are permitted to purchase a restricted number of Top Up credit packs. These packs allow them to create content or use specific recipe-based features, but do not convert the Visiting Relative into a Subscriber and do not grant Family Plan privileges.

4. Family Branches & Collaboration

Family Branches are the heart of the MyFamilyStory experience. They allow adults who care deeply about their heritage to collaborate in a structured, lineage-based environment that honors the lives, stories, and memories of their ancestors. Each Branch is built intentionally, with respect for the individuals whose likenesses, voices, and histories are being preserved.

Family Branches are designed to reflect the way families actually exist, through biological lineage, shared ancestry, and the relationships that connect generations. They provide a safe, organized space where relatives can contribute thoughtfully, review materials responsibly, and ensure that the stories entrusted to the Platform are treated with dignity.

Community functionality may be limited or unavailable at launch. We may release community features gradually, and early versions may not include all planned capabilities. As we improve the Platform, we may add, modify, or discontinue community features. When required by law, we will provide notice of material changes that affect your paid subscription.

4.1 Family Branch Structure

A Family Branch is a shared storytelling environment created by a Subscriber. Branches may be organized around:

  • paternal or maternal lineage
  • ancestor-based pathways
  • descendant-based pathways
  • specific family lines or heritage clusters

Subscribers may create as many Family Branches as they wish. Each Branch is its own collaborative space, with its own membership, visibility settings, and content library.

4.2 Branch Ownership & Invitations

The Subscriber who creates a Family Branch is the Branch Owner. Owners hold administrative authority and carry the responsibility of ensuring that all contributions remain respectful, lawful, and aligned with the purpose of honoring family heritage.

Branch Owners may:

  • invite adult Subscribers as Branch Members
  • invite adult non-Subscribers as Visiting Relatives
  • approve or decline invitations initiated by Branch Members
  • manage visibility settings for the Branch
  • moderate contributions and resolve disputes

Branch Owners are expected to exercise care when inviting relatives, especially when the Branch contains sensitive ancestral materials.

4.3 Collaboration Rules

Collaboration inside a Family Branch is designed to honor family heritage while maintaining clarity and respect for the individuals represented.

  • Branch Owners and Branch Members may contribute content to the Family Branch.
  • Visiting Relatives have view-only access unless gifted credits or permitted to use limited Top Up Packs.
  • Visibility Filters may be applied by Branch Owners for the entire Family Branch and by Branch Members for their own view.
  • All contributions must be lawful, respectful, and submitted with appropriate rights and permissions.
  • Content involving likenesses, voices, or personal histories must be handled with care and reviewed thoughtfully before sharing.

Collaboration within a Family Branch is a privilege. Users who violate these standards may be removed from the Branch or have their access restricted.

4.4 Succession

If a Branch Owner terminates their account or becomes unable to moderate a Branch, Ownership may be transferred to another Branch Member designated by the Branch Owner. Succession ensures continuity of stewardship so that the Family Branch, and the ancestral stories it contains, remains protected and responsibly managed.

5. Subscription Plans, Pricing, Billing & Auto-Renewal

MyFamilyStory offers subscription plans for adults who wish to preserve and honor their family’s heritage. Each plan provides access to different levels of features, collaboration privileges, and credit entitlements. Subscription pricing, renewal terms, and cancellation rights are governed by this Section, while all credit-related rules are governed by the Credits Policy, which is incorporated by reference.

5.1 Subscription Plans

MyFamilyStory offers three subscription tiers. These tiers define the structure of your Family Plan and the number of adults who may participate under your subscription:

  • Family Starter — Single-user plan for individual heritage preservation.
    • Family Plan Members: 1 user (Subscriber only)
  • Family Builder — Household-level plan supporting collaborative storytelling among close family members.
    • Family Plan Members: up to 4 users (Subscriber + 3)
  • Family Legacy — Extended family plan designed for multi-generational collaboration.
    • Family Plan Members: up to 8 users (Subscriber + 7)

Family Plan membership may be limited or unavailable at launch and may be part of a future update to the Platform.

All subscription pricing, including monthly and annual rates, is displayed clearly during checkout and may change from time to time. Any price changes will apply at the start of your next billing cycle unless you are enrolled in a promotional program that guarantees your price (such as the Founding Member PriceLock Guarantee described in Section 6).

All credit-related entitlements associated with each tier, including credits, recipe allocations, rollover rules, expiration windows, consumption rules, discounts, grace periods, and history storage, are governed exclusively by the Credits Policy.

5.2 Allowance Estimates and Usage Variability

We want you to have a clear sense of how far your subscription can take you. Throughout the Platform, you’ll see helpful examples showing what your monthly credits might create — like how many recipes you could generate or how much Family Conversion talk-time you might enjoy. These examples are meant to give you a feel for what’s possible, not to promise a specific number of creations. Your actual results depend on how you choose to use your credits. Some features use more credits, some use fewer, and every family’s mix of stories, recipes, photos, and conversations is different. Think of these estimates as friendly guides to help you plan your journey, not fixed guarantees. You’re always in control of your credit usage, and you can check your balance anytime as you explore, create, and build your family story.

5.3 Auto-Renewal

All subscriptions automatically renew at the end of each billing cycle unless canceled. By subscribing, you authorize MyFamilyStory to charge your payment method at each renewal period for the applicable subscription price. MyFamilyStory will present renewal terms clearly at the time of purchase, send renewal reminders for annual plans and promotional periods that convert to paid subscriptions, and provide a simple cancellation mechanism within your account settings. Auto-renewal ensures uninterrupted access to your family’s materials and the tools used to preserve them.

5.4 Pricing Changes

MyFamilyStory may adjust subscription pricing from time to time. Any price changes will be communicated in advance and will apply at the start of your next billing cycle unless you are enrolled in a promotional program that guarantees your price.

If you do not wish to continue at the new price, you may cancel before the renewal date.

5.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation:

  • stops future charges
  • does not refund past charges
  • may result in the expiration of unused credits (see Credits Policy)
  • may reduce or remove access to certain features
  • may affect Family Branch participation and visibility settings

Your subscription remains active until the end of the current billing cycle.

5.6 Reactivation

If you reactivate your subscription after cancellation or lapse:

  • your subscription will be billed at the current public price
  • promotional pricing or guarantees tied to your prior subscription (including Founding Member status) will not carry over
  • previously expired credits will not be restored
  • access to certain materials may remain limited or require re-processing

Reactivation restores access to subscriber features but does not reinstate discontinued promotions.

5.7 Account Holds, Pauses & Interruptions

MyFamilyStory may offer account pause or hold options in the future. If available, these features will be governed by their own terms and may affect promotional guarantees, credit expiration, or access to certain features. Pausing or interrupting your subscription may terminate promotional pricing programs unless expressly stated otherwise.

5.8 Compliance With Applicable Laws

MyFamilyStory complies with all applicable subscription, billing, and auto-renewal laws. We strive to ensure that all subscription terms are presented clearly, renewal reminders are timely, and cancellation mechanisms are simple and accessible.

6. Promotional Programs

MyFamilyStory may offer promotional programs from time to time. These programs are optional, limited in duration, and subject to the terms described in this Section. Promotional programs may provide discounted pricing, additional credits, extended trial periods, or other benefits. All promotional terms are displayed clearly at the time of enrollment and are incorporated into these Terms by reference.

Promotions do not alter the underlying subscription tier structure or Family Plan member limits. All credit-related entitlements associated with promotions are governed by the Credits Policy.

Participation in any promotional program is voluntary. If you do not wish to participate, you may subscribe at the standard price displayed during checkout.

6.1 Founding Member PriceLock Guarantee

The Founding Member PriceLock Guarantee (PriceLock) is a limited-time promotional program available only during the initial launch period of MyFamilyStory. This program is designed to honor early supporters who believe in the mission of preserving family heritage and choose to begin their journey with us from the start.

Eligibility - You are eligible for Founding Member status if:

  • you subscribe during the promotional launch window, and
  • you maintain an active, uninterrupted subscription.

Eligibility is determined at the time of purchase. Once the promotional window closes, new subscriptions cannot obtain Founding Member status.

PriceLock Guarantee - Founding Members receive a PriceLock Guarantee, meaning:

  • your subscription price will not increase for as long as your subscription remains active and uninterrupted, subject to the adjustments described below;
  • you will continue to pay the same monthly or annual rate you received at enrollment unless you change your tier or billing cycle;
  • the PriceLock applies only to the subscription tier and billing cycle you are currently subscribed to.

Changes to your Subscription Tier

  • You may upgrade your subscription tier at any time (e.g., move from Family Starter to Family Builder). The upgrade will be billed at the then-current public price for the higher tier. That new price becomes your new PriceLock for the life of your active subscription.
  • You may downgrade at the then-current public price for the lower tier (e.g., move from Family Builder to Family Starter). However downgrading permanently terminates your PriceLock. After the downgrade, you will no longer be eligible for Founding Member PriceLock benefits.

Changes to your Billing Cycle

  • You may switch between monthly and annual billing cycle at any time.
  • That new price becomes your new PriceLock for the life of your active subscription or until you make another change.
  • Moving from annual to monthly will naturally remove any annual-plan discount (e.g., the inherent 17% savings associated with annual billing).

Loss of Founding Member Status - You will permanently lose Founding Member status if: a) you cancel your subscription, b) your subscription lapses due to non-payment or through other cancellation, or c) you downgrade to a lower subscription tier (as described above). Once lost, Founding Member status cannot be reinstated.

Credits and Entitlements - All credit-related entitlements for Founding Members, including credits, rollover rules, expiration windows, and consumption behavior, are governed by the Credits Policy. The PriceLock Guarantee applies only to subscription pricing and credit allocations. It does not apply to recipe or feature pricing, Top Up Credit Packs, or any usage-based charges or feature entitlements, which may evolve over time.

6.2 General Promotions

MyFamilyStory may offer additional promotional programs from time to time, including but not limited to: a) extended trials, b) discounted subscription periods, c) bonus credits, d) referral incentives, e) partner or community promotions, and f) limited-time offers for specific user groups. Each promotion will include its own terms, duration, eligibility criteria, and benefits. Promotional terms will be presented clearly at the time of enrollment and will govern your participation.

Promotions:

  • do not alter the underlying subscription tier structure,
  • do not modify Family Plan member limits,
  • do not guarantee future pricing unless expressly stated in the promotion,
  • may be changed or discontinued at any time.

Unless expressly stated, promotional pricing does not continue after the promotional period ends.

6.3 Interaction With Auto-Renewal

If a promotion converts into a paid subscription:

  • renewal pricing will be displayed clearly at checkout,
  • renewal reminders will be sent in compliance with applicable law,
  • you may cancel at any time before renewal to avoid charges.

Promotional periods do not override your right to cancel.

6.4 Interaction With Credits Policy

All promotions that include Credits are governed by the Credits Policy with respect to the Credits. The Credits Policy describes: a) how promotional credits are issued, b) how they expire, c) how they are consumed, d) how they interact with subscription credits, and e) how they behave upon cancellation or lapse. Promotional credits may have different expiration windows or consumption rules than subscription credits, as described in the Credits Policy.

7. Credits

Credits are the unit of consumption used across the MyFamilyStory Platform for certain features, including restoration tools, AI recipes, Family Talk minutes, and other credit-based services. Credits are allocated according to your subscription tier and may also be provided through promotional programs or optional top-ups.

Credits do not represent cash, have no cash value, and cannot be redeemed for money. Credits are a functional component of the Platform and exist solely to enable access to credit-based features.

All credit-related rules, including without limitation allocations, rollover, expiration, consumption order, refunds, grace periods, expiration, cancellation or forfeiture, promotional behavior, and history storage, are governed exclusively by the Credits Policy, which is incorporated by reference into these Terms. The Credits Policy describes how credits function within each subscription tier and how they interact with promotional programs, Family Plans, and Branch collaboration.

8. Content Storage Duration

MyFamilyStory stores user content that may be uploaded to or generated on the Platform, including stories, history entries, photos, videos, and related media (“User Content”), for varying durations depending on your account type. MyFamilyStory does not guarantee storage for any user who does not maintain an active paid subscription, except as expressly stated below.

8.1 Subscribers & Guest Accounts

Subscribers receive full storage rights for the duration of their active subscription. All User Content created or uploaded during an active subscription is stored for the life of the subscription.

Guest Accounts

When a paid subscription ends in good standing, the account converts to a Guest Account, which provides:

  • read-only access to previously created or uploaded content;
  • no ability to upload new content, create new stories, or use paid features;
  • continued storage of User Content is subject to the inactivity rules below.

You must maintain a current, valid email address associated with your account. If your email becomes invalid or undeliverable, MyFamilyStory may be unable to provide notices required under these Terms.

Inactivity

If a Guest Account remains inactive for twelve (12) consecutive months, MyFamilyStory may initiate deletion of the account and all associated content.

Before deletion:

  • MyFamilyStory will send a notice to the email address on file;
  • You will be given a reasonable opportunity to keep your archive active;
  • If you do not respond or log in within the stated timeframe, your account and all stored content may be permanently deleted.

Exclusions

Guest Account status is provided only when a subscription ends in good standing. You will not receive Guest Account access if your account is terminated due to:

  • violation of these Terms,
  • misuse of the service,
  • unlawful activity, or
  • actions that pose risk to MyFamilyStory or other users.

In such cases, your account will be closed and your content may be deleted in accordance with the Privacy Policy and applicable law.

If your subscription ends due to non-payment, MyFamilyStory may convert your account to a Guest Account at its discretion. MyFamilyStory reserves the right to deny Guest Account status in cases involving fraud, abuse, or other violations.

8.2 Visiting Relatives (Gifted Credits or Top-Up Purchases, No Subscription)

Visiting Relatives are users who participate in a family member’s archive using gifted credits or purchased Top-Up Credit Packs, but who do not hold a paid subscription.

  • User Content uploaded or created within a Subscriber’s library of content, or which contributes to the Subscriber’s Atlas or Family Tree, follows the Subscriber’s storage rules, not the Visiting Relative’s.
  • User Content created or uploaded by a Visiting Relative that is stored only in the Visiting Relative’s personal library will be retained for ninety (90) days.
  • If the Visiting Relative does not upgrade to a paid subscription within such ninety (90) day period, the Visiting Relative’s User Content may at MyFamilyStory’s discretion be permanently deleted.
  • Before deletion, MyFamilyStory will send a notice to the email address on file and provide a reasonable opportunity to upgrade or export content.

This limited retention reflects the temporary nature of Visiting Relative access.

8.3 Trial Users (7-Day Paid Trial)

Trial Users receive temporary access to paid features for evaluation purposes.

  • User Content created or uploaded during a trial is stored for ninety (90) days from the end of the trial period.
  • If you do not upgrade to a paid subscription within ninety (90) days of the end of your trial period, your User Content may at MyFamilyStory’s discretion be permanently deleted.
  • Upgrading to a paid subscription within such time period converts your account to Subscriber status, and your content becomes subject to Subscriber storage rules.
  • Before deletion, MyFamilyStory will send a notice to the email address on file and provide a reasonable opportunity to upgrade or export content.

Due to the short-term paid relationship, Trial Users are limited to a defined retention window.

8.4 Non-Subscribers (Free Users)

Non-Subscribers are users who interact with free features but do not hold a paid subscription, trial, or Visiting Relative status.

  • Anytime following ninety (90) days after creating your account, MyFamilyStory may store or delete Non-Subscriber User Content at its discretion.
  • Anytime after such ninety (90) day period, User Content may be deleted at any time and without further notice.
  • Before deletion, MyFamilyStory will send a notice to the email address on file and provide a reasonable opportunity to upgrade or export content.
  • Non-Subscribers should not rely on MyFamilyStory for long-term storage, as free access is designed for short-term exploration of the service.

8.5 User Request

For all user categories, MyFamilyStory will delete your User Content upon your request within the time required by applicable law. We will verify your identity before processing the request and will complete deletion in accordance with our Privacy Policy and all legal obligations.

9. Responsible AI Use

You agree to use AI features ethically and in accordance with this Responsible AI You agree not to use any revived likeness, synthetic voice, or AI-generated persona of any individual (living or deceased) for deceptive, defamatory, or harmful purposes.

You acknowledge that the Platform may generate narrative monologues, inferred historical details, or contextual background information based on your submitted data. Such information may be fictionalized or inaccurate and is provided solely for creative or storytelling purposes.

See the Acceptable Use Policy (AUP) for additional terms and conditions regarding the responsible use of our Platform and AI.

OUR PLATFORM USES “THIRD-PARTY AI PLATFORMS” SUCH THAT THE CONTENT YOU SUBMIT TO OUR PLATFORM WILL PASS THROUGH TO ONE OR MORE THIRD-PARTY AI PLATFORMS. EACH OF THESE AI PLATFORMS HAS ITS OWN TERMS/PRIVACY POLICY AND WE ARE NOT RESPONSIBLE FOR THEM. BY SUBMITTING CONTENT TO OUR PLATFORM, YOU AUTHORIZE US TO TRANSMIT SUCH CONTENT TO THIRD-PARTY AI PLATFORM(S). YOU ARE RESPONSIBLE FOR REVIEW OF TERMS AND CONDITIONS RELATED TO AI SOLUTIONS OFFERED BY THIRD-PARTIES; ALTHOUGH MYFAMILYSTORY PROVIDES ACCESS TO AI SOLUTIONS THAT ARE LISTED ON OUR MYFAMILYSTORY-UTILIZED AI SOLUTIONS LIST, MYFAMILYSTORY IS NOT RESPONSIBLE FOR THIRD PARTY TERMS OR CONDITIONS RELATED TO SUCH THIRD-PARTY PRODUCTS, SERVICES, OFFERINGS OR AI PLATFORMS.

Violations may result in account suspension or legal action.

Synthetic & Fictionalized Output Disclosure. AI-generated images, voices, likenesses, and narratives may be fictionalized, inferred, or inaccurate. You acknowledge that such Output is synthetic media and should not be interpreted as factual, historical, or genealogical evidence. MyFamilyStory provides this disclosure in accordance with FTC guidance on AI transparency.

Prohibition on Impersonation. You may not use any revived likeness, synthetic voice, or AI-generated persona to impersonate any individual, mislead others, or engage in fraud, deception, or political messaging. Synthetic media may not be used in any context that could reasonably cause another person to believe the Output represents a real, living individual.

No Use for Regulated Decisions. You agree not to use any Output for credit, employment, housing, insurance, medical, legal, or other regulated decision-making. Output is not designed or permitted for use in any context governed by federal consumer protection or anti-discrimination laws.

Sensitive Information Notice. The Platform processes sensitive personal information, including facial features, likenesses, voices, and biographical data. Rights related to access, deletion, correction, and limitation of use are described in our Privacy Policy.

Accessibility Notice. MyFamilyStory strives to make all contractual terms reasonably accessible and provides accommodations consistent with applicable accessibility standards.

10. Intellectual Property

All content on the Platform—including text, code, images, video, music, audio, and AI outputs—is protected by intellectual property laws.

10.1 Your content: You may provide input to the Platform (“Input”), and receive output from the Platform based on the Input (“Output”). Input and Output are collectively “Content.” “Input” includes photos, likenesses, images of individuals, biographical data, genealogical information, and any other materials you submit for restoration, animation, or voice synthesis. You are responsible for Content, including ensuring that it does not violate any Applicable Law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Platform. Unless expressly permitted in writing, Output is provided solely for personal, non-commercial use.

10.2 Ownership of content: As between you and MyFamilyStory, and to the extent permitted by Applicable Law, you retain your ownership rights in Input. Depending on the terms/rules applicable to the utilized Third-Party AI Platform, and if allowed by Applicable Laws, you may own all our right, title, and interest, if any, in and to Output. You acknowledge that Output may include derivative works based on likenesses, voices, or personas of individuals depicted in your Input. You represent and warrant that you have all rights necessary to authorize the creation of such derivative works. Unless expressly permitted in writing, Output is provided solely for personal, non-commercial use.

10.3 Our use of content: By submitting or creating Content on the Platform, you grant us permission to use Content to provide, maintain, develop, and improve our Platform, comply with Applicable Laws, enforce our terms and policies, and for research and product development purposes. You grant us permission to process likenesses, voices, facial features, and biographical information through Third-Party AI Platforms to generate restored photos, animations, synthetic voice narration, and video stories. We may use de-identified likeness data solely for internal model evaluation, quality improvement, and safety testing. Further, we may use de-identified usage data for any internal business purpose. All learnings, insights, and data derived from the analysis of such usage patterns and Content are the sole property of MyFamilyStory.

10.4 Third-Party AI Platforms. Third-Party AI Platforms may perform face restoration, colorization, animation, voice synthesis, or historical inference. You acknowledge that such platforms may apply their own model-specific transformations to likenesses and voices. See terms related to the various Third-Party AI Platforms for how they handle your Content.

When you use our Platform you understand and agree:

  • Output may not always be accurate. You should not rely on Output from the Platform as a sole source of truth or factual information, or as a substitute for professional advice.
  • You should evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Platform.
  • You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
  • Our Platform may provide incomplete, incorrect, or offensive Output that does not represent MyFamilyStory’s views. If Output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with MyFamilyStory.
  • Third-party AI providers may process your Input solely to generate Output. MyFamilyStory does not authorize third-party providers to use your Input or Output for model training unless such use is expressly disclosed in the provider’s public documentation. You are responsible for reviewing the terms of any third-party AI provider used within the Platform.

10.5 Notice of Infringement

If you believe that any content on our Platform violates your intellectual property rights then you must send a written notice to legal@MyFamilyStory.com containing:

  • Your full name, address, and contact information.
  • Identification of the copyrighted work or IP you claim is infringed.
  • Identification of the material you believe is infringing, including its URL or location on the Platform.
  • A statement that you have a good-faith belief the use is not authorized by the IP owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the IP owner or authorized to act on their behalf.
  • Your physical or electronic signature.
  • A statement identifying MyFamilyStory as the service provider against whom the claim is made.
  • For more information regarding your rights as a copyright owner, please see the Digital Millennium Copyright Act of 1998 [See DMCA (17 U.S.C. § 512) https://www.copyright.gov/dmca/].

10.6 Review Process

  • Upon receipt, MyFamilyStory will acknowledge your notice within ten (10) business days.
  • MyFamilyStory reserves the right to temporarily disable or restrict access to the allegedly infringing content while an investigation has been completed.
  • MyFamilyStory will notify the content uploader and provide them an opportunity to respond with a counter-notice.

10.7 Counter-Notice

If the uploader believes the content was removed in error, they may submit a counter-notice including:

  • Identification of the removed content and its location before removal.
  • A statement under penalty of perjury that the content was removed or disabled as a result of mistake or misidentification.
  • Consent to jurisdiction of the appropriate courts.
  • Their physical or electronic signature.

10.8 Resolution

  • If no counter-notice is received within 10 business days, the content will remain removed.
  • If a valid counter-notice is received, MyFamilyStory will restore the content unless the original complainant initiates legal action within 14 business days.

10.9 DMCA Agent:

In accordance with Applicable Law, MyFamilyStory designates the following agent to receive notifications of claimed copyright infringement:

DMCA Agent

Cloudhands, Inc., dba MyFamilyStory.com

4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122

Attention: DMCA Agent

Email: legal@MyFamilyStory.com

Phone: (858) 252-4001

Notices must include all information required by the Digital Millennium Copyright Act (17 U.S.C. §512). MyFamilyStory may respond to and process notices in accordance with the DMCA and applicable law.

11. Termination and Suspension

We may suspend or terminate your account if you violate these Terms or any of the terms linked in these Terms (if applicable), or if you engage in harmful behavior. You may also delete your account at any time. If your account is terminated, you may lose access to any restored photos, revived likenesses, synthetic voice models, or generated videos. Termination may result in loss of access to content, and services. See Section 8 above on Guest Accounts.

12. Limitations and Disclaimers

The Platform may contain errors, inaccuracies, or omissions, which we may correct at any time. You use the Platform at your own risk. We do not accept responsibility for loss or damage resulting from your use. You agree to indemnify us for any loss we suffer due to your use of the Platform.

12.1 Content Accuracy

The Platform may contain errors, inaccuracies, or omissions in the content provided. AI-generated outputs, including text, history, recommendations, images, video, or audio, may be incomplete or incorrect. We reserve the right to correct such issues at any time to improve the quality of the Platform, but we accept no responsibility or liability for the accuracy of any content.

12.2 Use at Your Own Risk

Your use of our Platform is entirely at your own risk. We disclaim any responsibility for loss or damage that may result from your use of the Platform. You acknowledge that use of the Platform involves inherent risks, including reliance on AI-generated content. Because the Platform may generate historical context or narrative monologues, you acknowledge that such content may be fictionalized, inferred, or incorrect. You agree not to use Output as genealogical evidence or factual historical documentation. You must not use any Output relating to a person—living or deceased—for legal, genealogical, or material decision-making.

12.3 Disclaimer of Warranties

The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of content
  • Availability or uninterrupted access
  • Freedom from viruses or harmful components

We do not guarantee that:

  • The Platform will function without interruption or error
  • Any defects will be corrected
  • The results of using the Platform will meet your expectations

We make no guarantees regarding the accuracy, authenticity, or historical correctness of any revived likeness, synthetic voice, or generated narrative. The Platform may generate emotionally sensitive content, including revived likenesses or synthetic voice narration of deceased individuals.

12.4 Limitation of Liability

To the maximum extent permitted by law, MyFamilyStory will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses resulting from:

  • Your access to or use of (or inability to access or use) the Platform
  • Any conduct or content of third parties on the Platform
  • Any content obtained from the Platform
  • Unauthorized access, use, or alteration of your transmissions or content

We assume no liability for:

  • Errors or inaccuracies in content
  • Inaccuracies in revived likenesses, synthetic voices, or inferred historical context
  • Emotional distress arising from AI-generated depictions of living or deceased individuals
  • Any claims relating to rights of publicity, likeness, or persona for individuals depicted in your Input
  • Personal injury or property damage resulting from access or use of the Platform
  • Bugs, viruses, or malicious software transmitted through the Platform
  • Third-party services, websites, or advertisements linked from our Platform.
  • Third-party AI Platforms integrated into the backend of our Platform, which may be used in connection with your use of the Platform
  • Unavailability of the Platform for any reason including but not limited to system downtime, scheduled/unscheduled maintenance, network/internet errors, or third-party site unavailability.

We do not control and are not responsible for the content, privacy policies, or practices of any Third-Party AI Platform, solutions, websites or services.

12.5 Indemnification

You agree to indemnify and hold MyFamilyStory, its affiliates, officers, agents, and employees harmless from any claims, liabilities, damages, losses, and expenses—including legal fees—arising out of or related to your use of the Platform, violation of these Terms, or infringement of any rights of another person or entity.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of California, USA. Any disputes will be resolved through binding arbitration in Orange County, unless otherwise required by law. Nothing in these Terms waives any non-waivable rights provided to consumers under applicable law.

14. Force Majeure

MyFamilyStory shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, power outages, internet or telecommunications failures, or other circumstances that make performance impracticable. During such events, service availability may be limited or suspended without liability.

15. Dynamic Platform

MyFamilyStory is an evolving platform. Some features or functionality may not be available at launch, may be released over time, or may change as we improve the service. We may add, modify, or discontinue features at any time. Certain features may be offered in beta or early-access form and may not function consistently for all users. When required by law, we will provide notice of material changes that affect your paid subscription. Your continued use of the Platform after changes are made constitutes your acceptance of those changes.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we’ll provide notice through posting the updated Terms on the Platform, by email, or other reasonable means. Updated Terms take effect when posted to the Platform unless a later effective date is stated. Continued use of our Platform means you accept the updated Terms.

17. Questions or Comments

If you have any questions or comments about MyFamilyStory then you may email us at: support@MyFamilyStory.com or you may contact us via U.S. Mail to the following address:

Attention: Cloudhands, Inc., dba MyFamilyStory.com
4370 La Jolla Village Drive, Suite 240, San Diego, CA 92122