FAQ

Account & Access

• I can't log in - what do I do?
• Where do I find my past creations?

Getting Started

• What is MyFamilyStory?
• How do I get started?
• What's free on MyFamilyStory?
• Can I import my family tree?
• Can I see an example before I start?
• Is my family's information private?

What You Can Make

• What are Keepsakes?
• How do I bring an ancestor to life?
• How do I hear my ancestor's voice?
• How do I speak with my ancestor?
• How do I see the world my ancestor lived in?
• What is the Family Atlas?

Plans, Credits & Billing

• Which plan is right for me?
• How does the $1 trial work?
• How do credits work?
• How do I buy more credits?
• What is the Founding Member PriceLock?
• What happens if I cancel?

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